How to order / FAQs

Ordering from Wooden Wine Box is very simple. You can either telephone us on (01892) 530724, fax on (01892) 619480 or order online.

The best way to describe shopping on the web is as though you are in your local supermarket - you browse around with your shopping basket, picking up products you want to buy, before heading to the till or checkout to pay for your chosen goods before you leave the store. You can put items into your basket or take them out while you are shopping - and you are only charged for the goods when you go to the checkout, not before.

Shopping on our web site is also very secure, and any concerns you may have about ordering online should be addressed below in our Frequently Asked Questions FAQs section. If not, please contact us by email or telephone and we will be happy to assist.

How to order

1. Browse through the web site and choose a gift or gifts that you wish to purchase.

2. Select the product and decide how many you want of that product. Enter the number in the box provided.

3. Click "Add" and your product will be added to your shopping basket. Please note that you have not purchased the product at this point and you can remove the item from your basket at any time.

4. Continue shopping (adding more items to your basket) or, if you have finished and wish to pay, click "Checkout".

5. You will arrive at the checkout page where you will be asked to check your order. You can still change products at this point if you wish. If your order is correct, proceed to the secure checkout by pressing the 'Send Order' button

6. You are now transfered to a secure location. This is where we collect a few details about you - your name, address, telephone number and payment details (we accept Amex, Visa, Mastercard, Delta, Switch and cheques). This only takes a few seconds and all this information is confidential. You will be asked to enter your personal message and the delivery address. Then simply hit Send Order to complete.

7. You will be sent an email confirming your transaction and your order will be sent to the warehouse for processing and delivery. If you realise you have made a mistake, do not panic, simply telephone 01892 530724 and we will amend the problem.

Frequently asked Questions

I'm worried about using my credit card on line;
Transactions made on line are much more secure than using your card over the phone or making payments in a restaurant or shop where you can lose sight of the card. When you use your card to place an order with us the details are encrypted with 128 bit encryption which makes the transaction totally secure. When you reach the point in your order where credit card details are required - look for the 'padlock symbol' in the bottom corner of your browser this means your transaction is not viewable by any unauthorised parties. Any inappropriation of your card by a third party is covered by your credit card company under the European Distance Selling Regulations 2000. They are bound to repay to you any misused credit card under these terms.

If I place an order how will I know you got it?
When your order is sent you will receive an immediate thank you confirmation message from our server confirming receipt of your order. Normally dispatch will be within the next working day from when you placed the order. If there is a delay or we need more information we will contact you to let you know what is happening with your order.

I live abroad how can I get this order?
We can accept orders from clients living outside the UK, and we can deliver to addresses within the UK, as well as business addresses within the European Community.

What currency will I be charged in?
All our charges are based on GBP Pounds Sterling, please consult your conversion rates for translation into your currencies.

How long before I receive my order?
If your order is placed before 2.30pm on a weekday, delivery will be 'next working day' or 'overnight' for in stock items. Orders placed after this time will be not be despatched until the following working day, but will again be 'next working day' delivery (that is, an order placed at 3.30pm on Monday will be despatched on Tuesday and arrive on Wednesday). Orders placed at the weekend will be despatched on Monday, to arrive Tuesday. Customers can also specify a working day when they wish the gift to be delivered.

How much does delivery cost?
All of our UK deliveries are made using Initial City Link and are charged as follows:
1 and 2 bottle boxes £ 4.50
3 bottle boxes £ 5.50
6 bottle boxes £ 7.00
12 bottle boxes £ 8.50
Delivery to Northern Ireland, Isle of Man and Scottish Islands carry a £10 surcharge.
Delivery to business address in EC—please call (01892) 530724 for a quotation.
Bulk orders to one destination and European deliveries - please call (01892) 530724 for a quotation.

Can I get a gift delivered abroad?
We offer a full UK delivery service and we also deliver to business addresses within the European Community.

How can I check whether my gift has arrived?
Either email us at sales@woodenwinebox.co.uk or call us on (01892) 530724, quoting your order number, and we will check on our online tracking system for you.